privacy-policy

Privacy Policy
 

At Ubotransfer, we take your privacy seriously. We are committed to protecting the personal data of our customers, partners, and associates, and ensuring full compliance with both national and European data protection legislation, including the General Data Protection Regulation (EU) 2016/679 (GDPR).

This Privacy Policy explains how we collect, use, process, and protect your personal data when you use our services or visit our website ubotransfer.com (the "Platform").

1. Who We Are

Ubotransfer is incorporated under the laws of the Republic of Cyprus with registration number HE 74392.

Contact Information:

We are the Data Controller for the personal data you provide to us.

We provide:

  • Taxi services

  • Hourly car hire with driver

  • Tour packages
    (collectively referred to as the “Services”).

2. Scope and Acceptance

This Privacy Policy applies to all users of our Platform (referred to as “Travellers”, “Users”, “You”, or “Your”). By accessing or using our Services, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy.

If you do not agree with this Policy, please do not use our Services or provide us with your personal data.

3. What Personal Data We Collect

We may collect the following categories of personal data:

  • Identity Data: Full name, nickname

  • Contact Data: Email address, phone number, residential or business address

  • Payment Data: Card number, expiration date, CVV (via secure payment processors)

  • Transfer History: Pickup/drop-off locations, booking history, flight numbers

  • Technical Data: IP address, browser type/version, device information, geolocation

  • Login Data: Email, password

  • Preferences and Optional Data: Any other information you choose to provide to personalize your experience

  • Cookie and Tracking Data: Interaction with the Platform, browsing patterns

  • Customer Support Data

4. How We Collect Your Data

We collect personal data directly from you when:

  • You create an account or book a transfer

  • You contact our support team

  • You complete a payment

  • You use our website or mobile app (via cookies or similar technologies)

5. Why We Use Your Data

We process your data for the following purposes:

  • To register and manage your account

  • To communicate with you

  • To process bookings and payments

  • To manage and deliver our Services

  • To improve and personalize your experience

  • To comply with legal and contractual obligations

  • With your consent, for marketing purposes

6. Who We Share Your Data With

We may share your data with:

  • Our internal team (only authorized personnel)

  • Professional drivers

  • Payment processors

  • IT and hosting service providers

  • Legal and professional advisors

  • Email marketing and analytics providers

  • Law enforcement or regulatory authorities when legally required

Note: Data shared with third-party service providers is limited to the minimum necessary and is handled under strict confidentiality and data processing agreements.

7. Data Transfers Outside the EU

We do not generally transfer your data outside the European Economic Area (EEA). If such a transfer is necessary, we ensure that all appropriate safeguards (e.g., Standard Contractual Clauses) are in place in accordance with GDPR.

8. How Long We Keep Your Data

We retain your personal data only for as long as necessary for the purposes it was collected.

  • If you do not use our Services for 5 years, your account and associated data will be deleted.

  • If you consent to marketing, we retain your data until you withdraw consent.

  • In certain cases, we may be legally obligated to retain your data longer.

  • We may anonymize your data for research/statistical purposes indefinitely.

9. Data Security

We implement the highest standards of industry security to protect your personal data:

  • Encrypted communication

  • Secure data storage

  • Access restricted to authorized personnel only

  • Regular risk assessments and security audits

10. Your Rights

Under the GDPR, you have the right to:

  • Access your personal data

  • Correct or update your data

  • Request deletion (in some cases)

  • Restrict processing

  • Object to processing

  • Withdraw your consent

  • Opt-out of direct marketing

  • File a complaint with your national data protection authority

To exercise your rights, contact us at: info@ubotransfer.com

11. Cookies & Tracking

We use cookies to improve your user experience and analyze site traffic. For more information, see our Cookie Policy. You can manage your cookie preferences through your browser settings.

12. Notifications and Marketing

We may send you service updates or promotional messages (push notifications, emails, etc.). You can opt out at any time via your account settings or by contacting us.

13. Policy Updates

We reserve the right to update this Privacy Policy at our sole discretion. Any changes will be posted on this page with an updated revision date. We recommend reviewing it periodically.

14. Contact Us

For questions, concerns, or requests regarding your personal data or this Policy, please contact:
???? info@ubotransfer.com
???? +39 379 209 4444